If you’re not seeing emails from us, they’re usually being filtered into Spam/Junk, a secondary tab, or blocked by a mailbox setting. The steps below help ensure our messages land in your main inbox.
Step 1: Search your inbox
Use your inbox search and look for: Puzzlebook Maker or our email support@puzzlebookmaker.com
If you find an email from us, open it and make sure it’s not marked as spam.
Step 2: Check Spam or Junk
Open your Spam/Junk folder and look for either the name "Puzzlebook Maker" or our email address support@puzzlebookmaker.com
If you find us there, mark the message as Not spam / Not junk. This trains your email provider to deliver future emails correctly.
Step 3: Add us to your contacts
Add support@puzzlemaker.com to your contacts (or “safe senders” list). This reduces the chance of future messages being filtered.
Step 4: If your inbox has tabs, move us to the main tab
Some inboxes sort emails into tabs like Primary/Promotions or Focused/Other.
Find one email from us and move it into your main tab (Primary or Focused). If prompted, confirm that future emails from us should always go there.
Still not receiving anything?
Reply using our support form and tell us which email provider you use (Gmail, Outlook, iCloud, etc.), and we’ll share the exact steps for your provider.
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